SEAHOW GROUP privacy policy

1. Information We Collect

When you contact us, request a quotation, or discuss a project, we collect the information you provide. Depending on your inquiry, this may include your name, email address, telephone number, company, job title, country, and details contained in your message or attachments.

Our website and its service providers may also collect technical information when you browse the site.

You may choose not to provide personal information. However, without the contact or project details needed for your request, we may be unable to respond, prepare a quotation, or provide the requested assistance.

2. How We Use Your Information

We use personal information to respond to inquiries, prepare quotations, discuss product specifications and sourcing requirements, provide customer support, and maintain related business correspondence. Technical information is used to operate and secure the website and resolve technical problems.

We collect and process personal information on an applicable lawful basis, such as your consent or a contractual or similar relationship with appropriate safeguards. We limit use to the stated purposes unless another use is permitted by law.

3. Access, Sharing, and Processing Locations

Authorized personnel may access information as needed for the purposes described above. We may engage service providers to host and maintain the website, process inquiries, deliver email, or provide security services. Providers acting on our behalf are required to protect the information and use it only to perform the agreed services.

We may also disclose information when legally required or otherwise permitted by applicable law, or with your consent.

Information is processed electronically and, where needed, in paper records. It is stored or accessed in Taiwan only. Any overseas processing is subject to applicable data protection requirements and transfer restrictions.

4. How Long We Keep Information

We retain personal information for the purposes described in this policy and any applicable legal retention obligations. When it is no longer required, we delete it, anonymize it, or cease processing or using it as required by law.

Retention schedule:

Marketing Data: Keep until the user withdraws consent or asks to opt out. Many authorities suggest a limit of 2 to 3 years of inactivity.

Financial and Transaction Records: Keep for 5 to 10 years to meet local tax, accounting, and anti-money laundering laws. 

Inactive User Accounts: Delete or anonymize personal profiles shortly after account closure, typically within 30 days to 1 year, unless a legal dispute requires holding it longer.

5. Cookies and Similar Technologies

Cookies are small files stored on your device. Depending on the site's configuration, cookies or similar technologies may support website functions, security, preferences, or usage measurement.

You can manage cookies through your browser settings. Blocking certain cookies may affect website functions. Where consent is legally required, we request it before activating the relevant technologies.

6. Information Security

We use appropriate technical and organizational safeguards to protect personal information against unauthorized access, alteration, loss, and disclosure. No internet transmission or storage system is completely secure. If a personal data incident occurs, we will take appropriate action and provide notifications where required by law.

7. Your Rights and Choices

Under Taiwan's Personal Data Protection Act, you may request access to or a copy of your personal information, correction or supplementation, cessation of collection, processing or use, and deletion, subject to applicable legal provisions.

To make a request, contact us using the details below. We may ask for information reasonably necessary to verify your identity. We will respond within the applicable legal time limits and explain any lawful restriction on a request.

Where processing relies on consent, you may withdraw that consent. If you receive marketing communications from us, you may ask us to stop at any time, free of charge.

8. External Websites and Policy Updates

Links to other websites may take you to services operated by third parties. Please review their privacy policies before providing personal information.

We may update this policy to reflect changes in our practices or legal requirements. The revised policy will be posted on this page with an updated date. Where required, we will provide additional notice or obtain consent for relevant changes.

9. Contact Us

For privacy questions or personal information requests, please contact us.